Payment Policy

At PokéReserve, we are committed to providing a secure, convenient, and transparent payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and other important information related to purchases made through our website.

1. Accepted Payment Methods

We accept a variety of secure payment methods, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods displayed at checkout

Available payment methods may vary depending on your location and the platform used to place your order.

2. Payment Authorization

When you place an order, your payment method will be authorized and charged at the time of purchase unless otherwise stated (such as for certain pre-orders).

Orders will not be processed until payment has been successfully authorized.

If your payment is declined or cannot be verified, your order may be delayed or cancelled.

3. Currency

All prices displayed on our website are shown in the currency selected on the website or, where applicable, the default store currency.

If your payment is made in a different currency, your card issuer or payment provider may apply currency conversion fees or exchange rates beyond our control.

4. Taxes

Applicable taxes, including sales tax, VAT, or GST, will be calculated and displayed during checkout where required by law.

Customers are responsible for any customs duties, import taxes, or additional fees that may apply to international shipments.

5. Secure Payment Processing

We use trusted third-party payment processors to securely process all transactions.

PokéReserve does not store your full credit or debit card information on our servers. Payment information is encrypted and handled in accordance with industry security standards.

6. Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Verify payment information before processing an order.

  • Request additional identity or payment verification.

  • Delay or cancel orders suspected of fraudulent activity.

  • Refuse transactions that cannot be verified.

If additional verification is required, our customer support team will contact you using the information provided during checkout.

7. Order Confirmation

Once your payment has been successfully processed, you will receive an email confirming your order.

If you do not receive a confirmation email, please check your spam or junk folder before contacting our support team.

8. Payment Errors

If you believe you have been charged incorrectly or encounter a payment issue, please contact us as soon as possible.

We will investigate the matter promptly and work with our payment provider to resolve any confirmed billing errors.

9. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account after the refund has been processed.

For additional information, please refer to our Return & Refund Policy.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.

Unauthorized or fraudulent chargebacks may result in delayed order processing, account restrictions, or additional investigation.

We are committed to resolving customer concerns quickly and fairly.

11. Pricing Accuracy

We make every effort to ensure that product prices are accurate. However, pricing or typographical errors may occasionally occur.

PokéReserve reserves the right to correct pricing errors, cancel affected orders, and issue a full refund if a payment has already been collected.

12. Changes to This Policy

We reserve the right to modify this Payment Policy at any time to reflect changes in our business practices, payment providers, or legal requirements.

The latest version will always be posted on our website with the updated Effective Date.

13. Contact Us

If you have any questions regarding payments or billing, please contact us:

PokéReserve

Email: contact@PokéReserve.shop

Phone: +1 (479) 345-1674

Business Address:
81 Souttar Terrace
WATERMANS BAY WA 6020