Contact information

At PokéReserve, we are committed to providing excellent customer service. Whether you have questions about an order, need assistance with a product, or require support before making a purchase, our team is here to help.

Customer Support

Email: contact@PokéReserve.shop

Phone: +1 (479) 345-1674

We aim to respond to all email inquiries within 24–48 business hours.

Business Address

PokéReserve
81 Souttar Terrace
WATERMANS BAY WA 6020

Please note that this address is provided for business correspondence. Unless otherwise specified, it is not a retail storefront for walk-in purchases.

Customer Service Hours

Our support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday: Closed

Responses may take longer during public holidays or periods of high inquiry volume.

Order Support

If you are contacting us about an existing order, please include the following information to help us assist you more quickly:

  • Your order number

  • The name used when placing the order

  • The email address associated with the order

  • A brief description of your question or issue

Returns & Refunds

For information regarding returns, exchanges, or refunds, please refer to our Return & Refund Policy or contact our customer support team for assistance before sending any items back.

Business Inquiries

For partnership, wholesale, media, or other business-related inquiries, please contact us at:

Email: contact@PokéReserve.shop

Please include the subject of your inquiry so we can direct it to the appropriate department.

Our Commitment

Customer satisfaction is our priority. We strive to provide timely support, clear communication, and a smooth shopping experience for every customer. If you have any questions or concerns, we're always happy to help.