At PokéReserve, we offer pre-order opportunities for selected Pokémon Trading Card Game products and collectibles before their official release dates. This policy explains how pre-orders work, payment terms, shipping expectations, and cancellation conditions.

By placing a pre-order with PokéReserve, you acknowledge and agree to the terms outlined below.

1. What Is a Pre-Order?

A pre-order allows customers to reserve upcoming products before they are officially released or available for regular sale.

Pre-order products are clearly marked on our website with an estimated release date or expected availability timeframe.

2. Pre-Order Availability

Pre-order availability is based on expected inventory from our suppliers.

While we make every effort to fulfill all pre-orders, product availability may be affected by:

Manufacturer supply changes
Distributor allocation limits
Production delays
Release schedule changes
Unexpected inventory issues

If we are unable to fulfill your pre-order, we will notify you and provide an appropriate resolution, including a refund where applicable.

3. Payment for Pre-Orders

Payment is generally collected at the time the pre-order is placed to secure your allocation.

By completing a pre-order purchase, you authorize PokéReserve to process payment for the reserved product.

If a payment cannot be successfully processed, your pre-order may be delayed or cancelled.

4. Estimated Release Dates

Release dates provided for pre-order products are estimates and may change due to circumstances beyond our control.

PokéReserve is not responsible for delays caused by:

Pokémon product release changes
Manufacturer delays
Supplier delays
Shipping disruptions
Customs processing

We will provide updates whenever important changes affect your order.

5. Shipping Pre-Order Items

Pre-order items will be shipped as soon as they become available after the official release date and after inventory has been received.

If your order contains both in-stock items and pre-order items, your order may:

Ship together when all items are available, or
Be split into separate shipments depending on availability and shipping arrangements.

Additional shipping charges will not be applied for split shipments caused by our fulfillment process.

6. Pre-Order Cancellations

Pre-order cancellations may be requested before the product enters the final processing or fulfillment stage.

To request a cancellation, please contact us as soon as possible at:

Email: contact@PokéReserve.shop

Once a pre-order has been processed for shipment, it cannot be cancelled and must follow our Return & Refund Policy.

7. Pre-Order Refunds

If a pre-order is cancelled by PokéReserve due to inability to fulfill the order, customers will receive a full refund using the original payment method.

Refund processing times may vary depending on your bank or payment provider.

8. Quantity Limits

To ensure fair access for all customers, PokéReserve may limit quantities for certain high-demand pre-order products.

Orders exceeding quantity limits may be adjusted or cancelled at our discretion.

9. Product Changes

Manufacturers may change product details, packaging designs, contents, or release information after a pre-order has been placed.

PokéReserve is not responsible for manufacturer changes that occur after the pre-order listing is created.

10. Market Price Changes

Pre-order prices are locked in at the time of purchase.

Future changes in market value, availability, or resale prices do not affect completed pre-orders.

PokéReserve does not guarantee future collectible value or investment returns.

11. Contact Us

If you have any questions regarding a pre-order, please contact our customer support team:

PokéReserve