Privacy policy

At PokéReserve ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referral source

  • Time spent on the website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Verify transactions and prevent fraud

  • Improve our products and services

  • Personalize your shopping experience

  • Respond to inquiries

  • Comply with legal obligations

  • Send promotional emails (only where permitted by law or with your consent)

3. Payment Information

Payments are processed through trusted third-party payment providers.

PokéReserve does not store your complete credit card or debit card information on its servers. Payment information is handled securely using industry-standard encryption by the payment processor.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep your shopping cart active

  • Analyze website traffic

  • Improve website performance

  • Enhance your browsing experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Website hosting providers

  • Analytics services

  • Legal authorities when required by law

These service providers are authorized to use your information only as necessary to perform services on our behalf.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we strive to use commercially acceptable security measures, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Request a copy of your personal data

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our website is not intended for children under the age of 13 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

If you access our website from outside the country in which our services are operated, your information may be transferred to, stored, and processed in jurisdictions with different data protection laws.

By using our website, you consent to such transfers where permitted by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The updated version will be posted on this page with a revised Effective Date. Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us:

PokéReserve

Email: contact@PokéReserve.shop

Phone: +1 (479) 345-1674

Business Address:
81 Souttar Terrace
WATERMANS BAY WA 6020