Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with PokéReserve. We are committed to processing and delivering your orders as quickly and safely as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand, product launches, or promotional events, processing times may be extended. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times begin after your order has been processed:

  • United States: 3–6 business days

  • Canada: 7–15 business days

  • Australia: 5–10 business days

  • United Kingdom: 5–10 business days

  • Europe: 7–15 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address, shipping method, and the contents of your order.

From time to time, PokéReserve may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available). Tracking information may take up to 48 hours to become active after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

We recommend checking with your local customs office before placing an international order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PokéReserve is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping addresses. If you notice an error in your shipping information, please contact us immediately at contact@PokéReserve.shop.

Lost or Delayed Shipments

Although we work with trusted shipping carriers, delays may occasionally occur due to:

  • Weather conditions

  • Customs processing

  • Carrier disruptions

  • High shipping volumes

  • Other circumstances beyond our control

If your package has not arrived within a reasonable timeframe, please contact us and we will work with the carrier to help locate your shipment.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging

  • A brief description of the damage

We will review your claim and work toward an appropriate resolution.

Multiple Shipments

Orders containing multiple products may be shipped in separate packages depending on inventory availability or warehouse location. If this occurs, you will receive separate tracking information for each shipment, where applicable.

Shipping Restrictions

Certain products may not be available for shipment to all destinations due to local regulations, carrier limitations, or other restrictions. If we are unable to ship an item to your location, we will notify you and provide a refund for any unavailable products.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

PokéReserve

Email: contact@PokéReserve.shop

Phone: +1 (479) 345-1674

Business Address:
81 Souttar Terrace
WATERMANS BAY WA 6020